![]() ![]() If you see it Click on it and click Remove at the bottomġ1.) Select Apply and Ok on the Print Server Properties windowsġ3.) Open up the run command with the "Windows key + R" key comboġ4.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files. (Note: there is a space in between “printui.exe” and “/s”)ĩ.) Look for HP Printer driver. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'Ħ.) Open up the run command with the "Windows key + R" key combo.ħ.) Type printui.exe /s and click Ok. Unplug any USB cable, if any, before doing this.ġ.) In Windows, search for and open Programs and featuresĤ.) In Windows, search for and open Devices and printersĥ.) In the Devices and Printers windows look for your HP printer. Let's try to do a root uninstall and reinstall of the software: I personally think there is some issue with the driver but it appears that HP don't support this driver anymore.Ĭan any HP guru supply a cure or at least a work around for this issue? More information can be supplied if to the HP Support Community. Now if HP had said on their web site that the HP Photosmart 2610 wasn't compatible withe Windows 10 then I would have accepted this BUT they say it is. Outranked Drivers: oem43.inf:hpphotosmart_2600_see39c:00FF0002 c_swdevice.inf:SWD\GenericRaw:00FF3001 Matching Device Id: PRINTENUM\LocalPrintQueue So we need the proper HP driver so I can print and scan.Ĭlass Guid: We have used the basic driver from the HP web site for this printer and this causes no issue (ie the printer works fine) but I cannot scan, which is a major drawback as I want to use the 2610 for scanning. ![]() I have had detailed help with Microsoft support over many weeks and we cannot seem to get around it. Having the printer driver installed is definitely the problem. If the printer driver for the HP Photosmart printer is installed the problem returns. I can cold boot it 'until the cows come home' and the 'Current Location' of the temporary internet files location is normal (ie the proper path is always displayed there and everything works). So why do I think this is a problem with the HP Photosmart 2610 I hear you ask?īecause if the HP printer is uninstalled there is never an issue with the computer again. So (for example) no images are displayed in Outlook 365 emails as there is no where to store them temporarily. This causes issues with Internet Explorer and Outlook in that there is no where to put temporary files. The problem is when my Lenovo laptop is cold booted about 50% of the time the 'Current Location' of the temporary internet files location is blank. It is connected to the router via a cable and is available to be used by computers on the network which are mostly connected to the router via wifi. I've got an obscure problem with my HP Photosmart 2610 printer/scanner (or at least the driver) causing problems with my Windows 10.Īccording to the HP web site this printer is a Windows 10 compatible printer. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.Better if you take note of other errors that you'll encounter so we can add additional steps. I know this one is resolvable since it's perfectly working with other devices. ![]() Im pretty sure that Print and scan doctor will tell you if you dont have the full feature SW and will let you download it for a perfect solution. Try downloading Print and Scan doctor at this link. The problem will just be on the software. If it's already giving you a good reply, then there's should be no problem with the communication. Then after that, try pinging again and it might give a positive reply. If it's destination host unreachable, restarting all devices including the router will needed. If computer is connected to Guest Network, it'll be impossible. If it's request timed out, make sure that the printer is connected on the same network as the computer that you're workin' at. (with byte values w/c is a good sign! There's a communcation between computer and printer.) (it means, computer and printer is connected to same network but not communicating) (it means this computer is connected to a different network)ĭestination host unreachable. Type ping(Printer's IP Address found on the report) Go to computer, press and hold WinLogo + R and Run window will come up.Ĭommand Prompt will come up with a black window. Since the printer is already working with other devices, an IP address should exist.Ĭheck for IP Address and take note of it. ![]()
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